Privacy notice

Data controller

The controller is Willy Italiana Srl, Via Rica.Scientifica 13/1, 41012 Carpi (MO), Italy, VAT number IT03367280363. For privacy enquiries or rights requests, contact customer.service@willy.com or write to the controller's address.

Data we collect

The form collects first name, last name, company, phone number, work email and a description of the product to inspect, together with the submission date. Fields marked with * are required to submit the form. Avoid including sensitive data or other people's personal information in the product description.

Browsing involves technical information, such as IP addresses, website requests and browser characteristics, needed to deliver pages and protect the service. If you consent to statistics or advertising, the tools listed in the cookie policy process information about visits and interactions. The landing page code does not send form fields to analytics or advertising tools.

Purposes and legal bases

We use form details to respond, discuss your stated needs and arrange a demo and related follow-up. For enquiries about a contract with you, the basis is pre-contractual steps at your request under Article 6(1)(b) GDPR. When you represent a company, the basis is Willy Italiana Srl's legitimate interest in handling that company's business enquiry under Article 6(1)(f).

Website operation and security rely on the legitimate interest in providing and protecting the service. Optional statistics and advertising measurement rely on consent. We do not enrol contacts in newsletters or promotional campaigns. Refusing tracking does not prevent an enquiry.

Recipients

Requests are delivered through Resend to an internal salesperson at Willy Italiana Srl and handled in Microsoft 365 corporate email. They are not transferred to a CRM. Staff involved access the details to handle enquiries.

Vercel Web Analytics and Google Analytics 4 provide statistics; Google Ads measures advertising conversions, subject to your choices. Providers may use subprocessors. Their roles and terms depend on the service. Information may also be disclosed to authorities where required by law.

Processing outside the European Economic Area

Using Microsoft, Resend, Google and Vercel may involve processing outside the European Economic Area. Providers' data processing documents include international transfer mechanisms, such as standard contractual clauses where applicable. For information about recipients, countries and safeguards applicable to your enquiry, or to request a copy, contact customer.service@willy.com.

Retention

Enquiry data is kept for as long as necessary to handle the request. The salesperson manually reviews closed enquiries every 12 months, erasing or anonymising information that is no longer needed. Further retention requires a concrete, documented need, reassessed at the next review. Annual review does not justify keeping data already known to be unnecessary and does not limit your rights.

If a contract results, necessary data follows the purposes and retention rules of that relationship, communicated separately. Specific legal obligations or actual disputes may require separate retention. Browser storage durations are described in the cookie policy; technical data and report retention also depend on service settings. Contact the controller for information about those durations.

Tracking choices

You can accept or reject Statistics and Advertising separately and change or withdraw consent through Cookie preferences. Withdrawal does not affect the lawfulness of earlier processing. The landing page code does not enable Google signals or advertising personalisation.

Your rights

Where applicable under the GDPR, you may request access, rectification, erasure, restriction and portability, object to processing based on legitimate interests and withdraw consent. Contact customer.service@willy.com. Requests are normally answered within one month; permitted, justified extensions are communicated within the required timeframe. You may complain to the Italian Data Protection Authority at www.garanteprivacy.it.

Handling demo enquiries does not involve decisions based solely on automated processing with legal or similarly significant effects.